Our service agreement outlines the terms and conditions for working with INDIGITECHUB on your projects.
Last Updated: January 2024
By engaging INDIGITECHUB for any services, you agree to be bound by these Terms of Service. These terms govern all projects, services, and engagements between INDIGITECHUB ("we," "our," or "us") and the client ("you," "your," or "client"). If you do not agree to these terms, please do not engage our services.
These terms, along with the signed proposal and any project specifications, constitute the complete agreement between the parties. Any modifications to these terms must be agreed upon in writing by both parties.
INDIGITECHUB provides professional IT services including but not limited to:
The specific scope of services for your project will be defined in a detailed proposal and statement of work.
Every project begins with a detailed proposal outlining the scope, timeline, deliverables, and pricing. Upon your acceptance of the proposal (indicated by signing or payment of the first milestone), these Terms of Service are deemed accepted and the project begins.
For custom projects, we conduct a discovery phase to fully understand your requirements. This may include stakeholder interviews, existing system analysis, and requirements documentation. The output of this phase forms the detailed project specifications.
Projects are typically delivered in phases or sprints with regular demos and opportunities for feedback. You will have opportunities to review work and provide feedback before final acceptance.
Upon delivery of the final product, you will have a defined period (usually 5-7 business days) to review and test the deliverables. The project is deemed accepted if no significant issues are reported within this period, or upon your explicit written acceptance.
Most projects follow a milestone-based payment structure: 30% project initiation, 30% upon design approval or mid-project milestone, 20% upon development completion, and 20% upon final delivery and acceptance.
Additional costs may apply for: scope changes after approval, additional features not in original scope, third-party licenses or subscriptions, hosting and domain costs, and urgent/rush delivery requests.
Project timelines provided in proposals are estimates based on the defined scope. While we strive to meet agreed deadlines, actual delivery may vary based on factors including feedback turnaround, scope clarity, and testing outcomes.
Rush delivery options may be available with a premium of 25-50% depending on the urgency and current workload. Rush delivery is subject to availability and our team's capacity.
Upon receipt of full payment, the client retains full intellectual property rights to:
Third-party components (fonts, plugins, stock assets, APIs) retain their respective license terms. We will document all third-party components used and their licensing implications.
Both parties agree to maintain confidentiality of proprietary information exchanged during the engagement. This includes business processes, technical specifications, pricing, and any information marked as confidential.
This confidentiality obligation survives the termination of our engagement and continues indefinitely. Confidential information does not include information that becomes publicly available through no fault of the receiving party.
We are happy to sign separate Non-Disclosure Agreements (NDAs) if required by your organization's policies.
INDIGITECHUB warrants that all deliverables will be free from significant defects in workmanship for a period of 30 days following acceptance. This warranty covers bug fixes for issues directly attributable to our work.
The warranty does not cover: issues caused by client modifications, third-party integrations failing, changes in platform requirements (iOS/Android updates), or minor cosmetic issues that don't affect functionality.
Post-launch support is available at additional cost. Support packages include:
INDIGITECHUB's total liability for any claim arising from our services shall not exceed the total fees paid by the client for the specific project in question. We shall not be liable for indirect, consequential, or punitive damages including lost profits, lost data, or business interruption.
This limitation applies regardless of the form of action, whether in contract, tort, or otherwise, and even if we have been advised of the possibility of such damages.
The client may terminate the engagement with 14 days written notice. Upon termination:
We may terminate the engagement if:
Upon termination, both parties must return or destroy confidential information. All outstanding invoices become immediately due. Rights to work product are governed by the payment status at termination.
Changes to the project scope after agreement may require additional cost and timeline adjustments. We handle scope changes as follows:
In the event of any dispute arising from this engagement:
All disputes not resolved through negotiation or mediation shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh, India.
If you have any questions about our Terms of Service or need clarification on any points, please contact us before engaging our services.
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